1. THESE TERMS (“Terms”)

1.1 What these terms cover. These are the terms and conditions on which we (defined below) supply certain products (“Products”) and/or services or digital content (“Services”) to you via this website, being www.bovisaj.com (the “Website” or “website”) and any accompanying applications or features (“Applications” or “applications”), as the user of any Products or Services we offer (“User” or “user” or “you”). They are separate from the terms which apply to our trainers (including where we provide training services to a prospective trainer), who deliver services to users by means of this website. Prospective or existing trainers should click here to see the terms applicable to them.

1.2 Why you should read these terms. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Products and/or Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss using the following email address contact@bovisaj.com .

2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are BOVISAJ (“We”, “Our”, “Us”).
2.2 If your main residential address (or business address if you are a business) is in the permitted countries i.e UAE, North Africa, Europe, the Americas, Asia or in Australia or New Zealand, your contract with us will be with BOVISAJ, a company incorporated in Ras el Khaimah under company licence number 45000640 Please refer to 3. for banned countries .
2.3 How to contact us. You can contact us by emailing us at contact@bovisaj.com or by writing to us at Academic Zone 01-Business Center 5 RAKEZ Business Zone-FZ RAK, United Arab Emirates.
2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.5 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails. It also includes messages which you send to us using the following email address contact@bovisaj.com .
3.BANNED COUNTRIES FOR BUSINESS

Bovisaj will not deal or take any payment from the following countries:


4. OUR CONTRACT WITH YOU

4.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

4.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the relevant Products and/or Services. We do not ever want to reject an order, but we may be forced to do this because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Products and/or Services or because we are unable to meet a delivery deadline you have specified (where applicable).

4.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5. OUR SERVICES

5.1BOVISAJ is a digital Face Fitness platform set to become the reference of wellness services digitalization in the “Face Fitness” market. “Face Fitness” is a natural and non-invasive solution for skin rejuvenation. The Face Fitness method has been developed by Us and combines elements of facial yoga, facial gymnastics and Japanese Kobido massage in a unique and revolutionary formula. It is NOT a Facial; it is a workout for your face. We have developed a forty-minute online face workout, which we have been told make our customers feel great mentally as well as physically. Other pertinent details related to all Services and Products offered on this Website and any accompanying Applications are available and described directly on the Website and/or on such Applications.

5.2 Livestream reservations and cancellations
- Late Cancellation: You will be permitted to cancel a group class reservation up to two hours prior to the class start time with no charge. The credits you used to book the class will be automatically returned to your account if you cancel the reservation 2 hours or more before the class start time. If you cancel the reservation less than 2 hours prior to the class start time, the credits used and any payment made, will be non-refundable .
- Late Cancellation for private session: One on one reservations can be cancelled up to 12 hours prior to start time with no charge, and the credits you used to book the reservation will be automatically returned to your account. If a cancellation takes place within 12 hours of start time, a 50% cancellation fee will be charged for select reservations .
- Missed Reservation: If you miss a livestream reservation you have booked, any credits used towards that reservation will be forfeited.

6. PRODUCTS

We have chosen to sell a range of high-end face creams and related products from select brands which we believe complement our ethos. All Products must be used in accordance with manufacturer guidelines and recommendations.


All Products should be patch tested before complete use to determine suitability for your skin. Please also bear in mind any medications including prescription creams, tablets etc could also materially affect the results and reactions. It is your responsibility to check compatibility of any purchased products with other material facts that can affect results described and we cannot take responsibility for any adverse reactions. If you encounter a problem with a particular Product then please contact us by emailing us to contact@bovisaj.com. Other pertinent details related to all Services and Products offered on this Website and any accompanying Applications are available and described directly on the Website and/or on such Applications.

7. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the Products and/or Services you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products and/or Services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Any changes to already executed orders will only be made at our sole and absolute discretion, otherwise all payments made via the Website or Applications are non-refundable unless we are unable to fulfill the order .

8. PRODUCTS AND/OR SERVICES DESCRIPTIONS ON WEBSITE/APPLICATIONS

8.1 Providing the Products and/or Services

8.2 Descriptions, Pricing and Promotions

8.3 International Orders

8.4 We are not responsible for delays outside our control. If our supply of the Products and/or Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the such events beyond our control (“Force Majeure” events). However, if there is a risk of substantial delay (more than 30 days), you may contact us to end the contract and receive a refund for any Services or Products you have paid for but not received. Force Majeure events include but are not limited to strike, wars, earthquakes, natural disasters, pandemics, epidemics, floods, fires and any other cause which is beyond our reasonable control.

8.5 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Products and/or Services to you: for example, name, email address, postal address and payment details. We will not be responsible for the late delivery of Products and/or Services if this is caused by you not giving us the information we need to complete the order.

8.6 Service Suspension

9. YOUR RIGHTS TO END THE CONTRACT

9.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, however any orders confirmed for Services or Products which have been dispatched or delivered, or if you cancel a payment for a Service after the permitted cancellation periods described in these terms or on the Website/Applications, then the payments made shall be non-refundable, except at our sole discretion.

9.2 How we will refund you. Where we agree that a Service or Product was materially defective, we will refund you the price you paid for the Products and/or Services including delivery costs, by the method you used for payment. If you would like to return a Product which was not materially defective, then you will be entitled to receive a refund of the price of the Product excluding delivery charges. Further, we reserve the right make reasonable deductions from the price credited back to you where you have changed your mind after initially making a purchase.

9.3 Exercising your right to change your mind. You have a right to receive a refund where the Products or Services are materially defective. If you are a resident of certain countries you may have a legal right to change your mind about an online purchase provided that (a) in the case of a service, you have not received the Service already and (b) in the case of a product, you are in a position to return the product without any tampering with the product or any packaging. If you believe you are entitled to a refund, please let us know using the <>.

9.4 How we will refund you. Where we agree that a Service or Product was materially defective, we will refund you the price you paid for the Products and/or Services including delivery costs, by the method you used for payment. If you would like to return a Product which was not materially defective, then you will be entitled to receive a refund of the price of the Product excluding delivery charges. Further, we reserve the right make reasonable deductions from the price credited back to you where you have changed your mind after initially making a purchase.

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a Products and/or Service at any time by writing to you if:

11. DISCLAIMERS; LIABILITIES

11.1 We make no warranty of fitness for a particular purpose with respect to any Products or Services sold on this site. The purchaser of any Products or Services listed on this site agrees that such Products or Services are purchased “as is,” which means that they accept them as listed or described on the Website or Applications, and will not hold us accountable for anything beyond what is specifically listed in terms of the composition, packaging, and other materials described on this Website or the Applications.

11.2 We bear no liability for any costs, injuries to person or property, or damages of any kind, arising from the use or misuse of the Products or Services purchased on this Website or its Applications. All such Products or Services are purchased at the sole risk and discretion of the purchaser/user, and in purchasing the Product or Service, the purchaser/user acknowledges that such Products or Services are purchased as is, while waiving all claims against us for any damages arising out of the use or application of any Products or Services provided via this website or the applications. Once Products or Services are purchased from this website, there are no refunds permitted, unless we, in our sole and absolute discretion, deem that a refund is warranted the purchaser/user.

11.3 TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY PRODUCT OR SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

11.4 Shipping and Risk of Loss. We bear no liability for risk of loss for any goods sold on this Website or the Applications. Our sole shipping responsibility shall be to dispatch the Products to the designated shipper, and if requested, provide a shipping receipt to the purchaser. After we have provided the Products as described on this Website or the Applications to the shipper, We shall bear no further liabilities for the condition or arrival of the Products at destination after the goods as described have been taken into the custody of the shipper.

11.5 Health Benefits Disclaimer.None of the Products or Services advertised on the Website or the Applications are intended to have any discernible effect on a User’s health or well being, and nor do we guarantee any such effect. The User relies on any information provided about Products or Services advertised on the Website or Applications at their sole discretion and risk, and we do not warrant that all Users will experience the same or any effects on their physical appearance or body as a result of the use of any Products or Services. The Products or Services are not intended to treat any medical or health condition, and we urge you to contact your doctor to discuss any health or medical treatments you may require. All Products purchased should be patch tested before complete use to determine suitability for your skin, and you are responsible for checking the ingredients and composition of such Products prior to purchasing them. Please also bear in mind any medications including prescription creams, tablets etc could also materially affect the results and reactions you experience. It is your responsibility to check compatibility of any purchased Products with other material facts that can affect results described and you agree that we will not be held responsible for any adverse reactions you experience when purchasing any Products or utilizing any Services accessed from this Website or the Applications.

12. HOW WE MAY USE YOUR PERSONAL INFORMATION

12.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy, whenever such a policy is made effective for the Website and Applications.

12.2 Any personal or sensitive data shared on this Website or the Applications with us shall remain the property of the purchaser or user. However, the purchaser or user of this website specifically allows us, by the act of using, browsing, and accessing this website or applications, to use any such personal or sensitive data, and transmit such data to third parties and other regions with similar or less data protection regulations in place, such as the United States of America, or elsewhere, for the sole purpose of providing Products, Services, or access to this website or the applications, for the user or purchaser accessing this website or the applications. If the user or purchaser submitting any information to us via this website or the Applications, does not wish to have their data sent to third parties, or other regions outside their home jurisdiction, then they must communicate this in writing to us, after which we will then determine whether such a user can continue receiving Products or Services without us remitting or using their data as described. If we, in our sole discretion, discontinue Services or the sale of Products to a user or purchaser making such a declaration, then any fees paid or currency of value transferred to us shall be rendered forfeited to us, and shall be non-refundable for any orders completed prior to the user’s communication and request described in this paragraph.

12.3 We may hold your personal information in either electronic or hard copy form. We take commercially reasonable steps to protect your personal data from misuse, interference and loss, as well as unauthorized access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal data. However, we cannot guarantee the security of your personal data from unauthorized breaches which are beyond our reasonable control.


13. OTHER IMPORTANT TERMS

13.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organization or legal entity at our sole and absolute discretion.

13.2 Severability. Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

13.3 No Waiver. . Our failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

13.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are

13.5 Changes to the Terms.We reserve the right to amend or otherwise modify these Terms at any time. In such cases, we will appropriately inform the User of these changes. Such changes will only affect the relationship with the User for the future. The continued use of the Services or purchase of Products will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using or accessing the Services or Products, or this Website and the Applications. Failure to accept the revised Terms, may entitle us to terminate the access to Products or Services for the User. The applicable previous version of the Terms will govern the relationship prior to the User's acceptance. The User can obtain any previous version of the Terms from us. If required by applicable law, we will specify the date by which the modified Terms will enter into force.

13.6 Indemnification.The User agrees to defend, indemnify and hold us and our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from:


14. INTELLECTUAL PROPERTY

All information displayed on this Website or the Applications is our sole property. All ideas, information, designs, images, titles, articles, content, patentable materials, trade names, copyrightable materials, trade secrets, software, source code, techniques, and any information, content or material contained on this Website and/or the Applications (“intellectual property”) is our sole intellectual property, or the intellectual property of any third parties we maintain contractual agreements with, and such information may not be reused, duplicated, copied, licensed or sold to any third party without our express written consent. No Product or Service sold on this website may be copied, duplicated, resold, reverse engineered or modified for sale in any form by a purchaser/User, and such Products or Services are only to be used for personal use. Any acts or omissions (“acts”) which violate the terms of this clause shall render the User or purchaser accessing this site responsible for such acts fully liable to us upon demand, and such liabilities include lost profits, legal fees, attorney fees, and any costs incurred by us in remedying the consequences of and preventing the acts in violation of this clause. By accessing this Website and the Applications, you agree that you shall be fully liable for any failure to comply with the requirements of this clause. Any commercial use of any intellectual property, Service or physical Products accessed through this Website or the Applications, is by default an act in violation of this clause, and the perpetrator of such an act shall be fully liable to us, on demand, as described in this clause.